jordan d.

I am furious! I was never given a refund for part of my order that i have contacted this company about 3 times. Gave proof of delivery. Return authorization number. Have had 3 diff stories on the status of my return. Now I am told I will not receive the rest of my refund in the amount of $62.73 and your company has its merchandise in hand and left me out of pocket with lies.

I was told by a manager exactly how to include the RA #'s on the label. I did so. One chat rep told me the return was being processed for both orders as I was also told they could both be retuned in one package with both RA#'s on the same label. The next rep when I still didn't receive my refund said he couldn't even find my return even though I also provide proof of delivery. The third rep told me they saw one return but not the other yet they were in the same package so that makes zero since. I was told he would put in to have the warehouse check on this and I would be contacted. Never was. After this back and forth I let the rep know I would have to dispute the charge with PayPal (the form of payment) since the stories were so inconsistent with the reps and I returned everything and had to get RA do to so in the first place.

The package weight shows there was multiple orders so this cannot be denied. When I mentioned I felt I needed to dispute this because I was told diff stories of not receiving my return, I was then threatened and told I would not receive my refund if I did that. I let him know I wasn't being refunded on their end and I did not know what else to do. Here I am 2 months later and still no refund for my merchandise that has proof of delivery. I have tried calling multiple times and always getting a machine

I have an addiction to Lulu's! I check the site probably 5 times a week. They usually always have a discount code and I have never had a bad experience with customer service. I will say I have to return or exchange items often as they don't fit even based off the provided measurements. I do love that they give measurements though for every piece of clothing rather than a general measurement chart. It makes choosing my size so much easier since they carry different brands and some tend to run small or big. One example of a good customer service experience: I bought a dress that was rayon, I washed it exactly as the institutions stated, the dress shrank to the size of a tank top, called lulus customer service and they told me they would send me a replacement and they did at no charge. I no longer buy rayon because It shrinks no matter how you wash it from my experience. The reps are also very nice and accommodating. They have let me return items past the 30 days since I forgot to send back. I do wish the items weren't available for others to purchase once in your cart since I have had items go out of stock in the process of checking out. Wasn't thrilled about that. A lot of the dresses I've noticed run pretty short so it's always a surprise when I receive them. All in all, I think it's a great site with moderately priced items that are of good quality.

Worst shopping experience of my life ( on several occasions). I try to give this online store chance after chance and i have never been more angry about shopping. I have placed order after order getting the confirmation screen stating thank you for your purchase with the order number. I wait a few days and realize i've never received a confirm email. I call them and they tell me the order does not show as placed... YET the money has come out of my account. This has not only happened to me 6 times in the last 2 months, but 3 times in the last 2 days. Their excuse is there must be a glitch with my system. Really? With my system? I have used different computers, i've tried my phone, i've placed an over the phone order, all didn't matter. Even though they tell you your order isn't showing as placed in their system, it still deducts the money from your acct in a pending status. I don't care if it is pending or cleared, if that money is showing it is out of my account, it is complete BS that i have to wait 3-5 business days to get my (2) $640+ order refunds. YEAH that's $1200+ that is showing removed out of my acct pending. But since their system messes up i wont have that $1200 for 3-5 days and i should just be okay with that. There online customer service people take 20 min just to answer a simple question and continue to tell you to keep holding while they research because really, they have 15 chat windows open with other customers. This site is the biggest crock of $#*! i have ever dealt with. Don't waste your time with the deceiving sale prices, you will end up wasting hours trying to get your money back or items sent to you.