Jordan A.

I have used Grubhub many times and thought I was a really good customer. Guess Grubhub doesn't care how good of a customer you are though. The first time I had a problem with them charging me twice for the same food. I called in a few days later and Grubhub says they "can't do anything about it and it's too late to be reimbursed even with Grubhub credit." I filed a dispute and got my money back. Easy, but it took some extra time that Grubhub could have spent handling the problem. I also have been experiencing a difference between pricing on Grubhub and restaurant pricing. Grubhub has charged me a few extra dollars on some occasions. I call back a few days later and guess what the response is? "Can't do anything about it and it's too late to be reimbursed." Wow, well if Grubhub can't fulfill my order correctly after I have already exchanged my money for its service/product, then it seems like Grubhub has little integrity, little customer service, and a plan to rip off their customers. My advice... if you have a problem with how Grubhub is charging you then file a dispute with your bank. Usually the bank will solve your problem.