Jon R.

BEWARE... Ordered a "non-refundable" room at a NY hotel with a "king-size" bed. The reservation confirmation came back, moments later, stating that the room I ordered had two twin beds and that I had selected "king-size" bed as a preference. (Not true!) The confirmation amount was for the less desirable bed configuration, too, not the one I ordered. The confirmation notice also included a clearly visible disclaimer (first time shown) that GetaRoom cannot guarantee the kind of bed you get. I called the company immediately and said this was "bait and switch." The customer service person first tried to tell me that I had hit the wrong button, but when I went back to the still-open webpage, the correct "order" button was still highlighted. She called the hotel and they confirmed they had no more standard rooms with king-size beds. She got them to agree to refund me my money, but I would have to wait "5-to-7 days" for the credit to hit my bank account. Meanwhile, I was renting a room for early this coming week! So, I'm stuck. Don't make the same mistake I did. (The customer service person was helpful, but said her hands were tied.)