Jonny B.

I recently booked the herods hotel on tel aviv Israel through BOOKING.COM
The day after making the booking I got an email from booking.com saying that an upgrade for my room was available for approx $US260. The upgrade was for a room with a balcony and a view of the Mediterranean. I took the upgrade.
On checking into the hotel I asked whether I had a room with a balcony and a sea view and was told that all rooms have a balcony and a sea view.
I complained that I had been charged extra and her answer was I should take it up with booking.com.
I've called booking.com several times in the last month and emailed several times. I got a reply from booking.com saying that indeed they agreed that the room I got was the same are similar to my original booking and they would talk to the hotel about a refund.
Tonight I got an email from booking.com saying that the Herod hotel will not refund the amount as the upgrade was for an extra child. Why on earth would I pay for an extra child if I don't have one.
My advice is never ever book a hotel through this company. They are scammers!
Disgusted that they wouldn't refund me.
They offered me the upgrade they should refund me.
My booking number is *******.