Jonathan J.

My ORDER # ******* is a case of a fake item, I returned last Feb. 14 thru LBC. Then after more than one week I never received any notification or notice from LAZADA about the returned item until I called them to make a follow up. I called 4 times in a month after the return and they just promised me that they are doing all the best they can to prioritize my concern (that's why it took more than a month of no progress!). Then finally after a month my case has been escalated and my returned item has been evaluated for the first time. Well after almost 6 weeks LAZADA has granted my refund, but instead of depositing my refund thru the bank I stated, they send it thru LBC money remittance than I don't have any idea at all because I was not informed at all. So now, I called again to make a follow, and I was told that I didn't gave any bank account details that's why they sent it thru LBC. What the hell, I think I called them 10 ten times to address them regarding my case and had given them all the details to resolve the problem. Today is April 12 and they said, I'll be receiving my refund within 3 to 5 days which makes is two months from the time I sent my returned item thru LBC. WOW, 2 MONTHS IS THE PROCESSING OF REFUND!