Joli H.

I ordered a Christmas gift on December 1. By mid-December, I was getting worried that is wouldn't arrive on time, even though their website guaranteed delivery by Christmas if the item was purchased before December 9. I emailed them and got a generic response. They also marked the case as solved. It is December 23 and it still hasn't been shipped. Their phone lines have no customer service operators working and their Live Chat is offline. Their email responses are generic. I posted a comment on Facebook about how they haven't answered their Private Messages and they responded by thanking me for my understanding and patience and if I have any other concerns to please private message them... Really? So I responded back that obviously they never read the post they were commenting on. Now, I see all posts on their page are gone, the link to private message on their page is gone as well!