Jo L.

AliExpress is a middle man company who is making commission from sales, so it takes seller's side whenever there is a dispute. Unfortunately, most of the products sold on the website are either defected or in poor quality. I have purchased five watches from four different sellers within one month period and only two out of five watches worked. One of the sellers gave me a fake tracking number and I never received the watch. Fortunately, I was able to get my money back after dispute because the seller never responded. However, the last purchase was not so fortunate. I decided to give AliExpress another try, so I purchased a jacket for $14.78. I figured it won't cost me much if things goes awry. Three weeks later, I received the jacket. After trying it on, I found the right shoulder pads was one inch shorter than the right. After careful examination, I found the right sleeve was one inch shorter than the left. In addition, the back panels were two inches shorter than the front. There is no way I can wear it in public. I immediately disputed the charge and requested a full refund. The seller rejected the dispute and proposed a refund for three dollars. I escalated the dispute and AliExpress Dispute Department responded that I would have to either take a thirty percent discount ($4.5), or return the jacket to China for a full refund. However, I was responsible for the postage. The postage to mail the jacket back will cost me more than the refund. This a deceitful business practice. I immediately contacted my credit card company and file a dispute there instead. After this lesson, I would never do business with AliExpress again.