Jojo Y.

Ridiculous service. I called customer service to ask for a change to a flight and couldn't get the right schedule so they offered a refund for that leg of the trip and told me to book my return flight again. A few months later, no refund was issued on my credit card, so I called to follow up. There's countless excuses as to why there will not be a refund - the airline declined it (when I paid priceline), Oh. Your flight is non-refundable (yes it is, because the customer service guy even told me how much would be refunded after deducting their 'fees'), etc. etc. Now, I've been on the phone with them for over 5 hours on multiple occasions to 'figure it out'. Always postpone answer, or blame on the airline. PRICELINE. I paid YOU. YOU said you were going to get the refund for me. YOU are responsible!