John T.

Probably be best of you make yourself some tea/coffee/whiskey/brandy etc first and get comfy!

I was looking for propellers for a flying camera platform - a hexacopter (look them up on Youtube).
Eventually I came across the right size and type on the Dealextreme website.
They were offering 2 pairs (4 propellers)at a fixed price (about £22), I needed 3 pairs (6) so I figured if I
Ordered 2 x 2 pairs (8) I'd have 2 propellers spare for any future repairs so, that's what I did (and paid about £44).
That was on the 8th August 2013 the order number was **************951.
On 12th August they sent me an email to say that they had shipped the items and provided a tracking
Number which I attempted to use several times over the next few days only to be told to log out and
Log back in again - lots of fun but it didn't work, not even once.
On the shipping email I noticed that they only sent 1 x 2 pairs (4) so I contacted tham via their
Chat service and eventually they agreed to send the remaining 4.
The first package arrived on 20th August containing 4 of the wrong sized propellers, followed by the
Second package on 22nd August also containing 4 of the wrong sized propellers.
Feeling a bit grumpy about it all now.
I contacted Dealextreme again via their chat line and was directed to that pit of dispair they
Call the ticket sysyem. I dutifully completed this as instructed and was given Ticket number:
55C4CAA27F624CA69E85BC7EEB78C4A8 I awaited thier RMA number and instructions to return the 8 incorrect
Sized propellers and this arrived by email on 5 September. As directed by the email; I took pictures of the
Package with aformentioned RMA label in place, also photographed the postal receipt with tracking number; I posted
The package and emailed the photos/details to Dealextreme, as instructed on the 6th Sept.
They refunded my postage costs as promised.
On 13 Sept they sent an email saying they had shipped the correct propellers, order number **************951
I had a brief moment of elation followed swiftly by more despair, when I read the shipping details it said:
2 pairs qty 1 (4). I may have cried for a little while.
Back to the chat line I went only to be directed back to hell, well, to the ticket system once again, which I couldn't
Use untill the package arrived (so I could send pictures of the address label, contents etc...).
I used their tracking number so that I could be told to log out and back in again several times but again never at any
Time found out where or at what stage of the journey the package actually was.
Eventually on 25th Sept the propellers arrived, nice, correct size, but only 4 of them
Soooo... on 27th Sept I was issued with the new ticket number 4C6DF8C7260A419D960DCEF2B3B384AB
After 2 more days on 29 September, I received a response asking if I would accept $18 in credit off
My next purchase, well, not really, a hexacopter has 6 propellers and flies about as well as a bucket with only 4
And besides... NEXT purchase? I'd rather pull my pubes out, one at a time, with pliers. I'm laughing but
It's a hollow empty laugh. I replied to their wonderful offer with, "No, please just send me the other
4 propellers 14 x 4.7. (I included the size because I know that they now have 8 wrong sized ones back in stock!)
Even I accepted the $18 it would cost me $36 to get the propellers I already paid for!
8th October and they sent me a message saying that I can use the credit to buy more propellers... sob...
I'm now beginning to understand what the 'EXTREME part of DEALEXTREME actually means.
I wrote back repeating that I just wanted the 4 other propellers that I paid for.
10th October and I receive another message saying "There are only four pieces for this item.It seems that you
Misunderstand the description. Pls confirm"... OMG!
I wrote back explaining everything all over again and even included the pictures of the returned 8 propellers AGAIN.
I also included the url for the propellers that I actually ordered - they're still selling them, check for yourself at:
http://dx.com/p/14-x-4-7-carbon-fiber-cw-ccw-propellers-for-r-c-quad-copter-black-2-pairs-******* and explained that I
Paid £45.44p for a total of 8 propellers but they only sent 4.IT'S NOT THAT HARD - I'm shouting at my computer aren't I?.
It's now 11th October, I get a new message which says "Would u like us to resend 1******** (the 4 missing propellers) to
You or keep money as store credit for your next purchase? Pls let me know. Thanks".
All of my hair has fallen out and I've eaten both of my testicles! However, It was better than being sent back to the ticket
System to create another ticket to fix the ticket that was meant to correct the first ticket which was supposed to resolve
Everything in the first place. I just replied "Please just send the 4 propellers.
Hopes are high that I get the 4 correct propellers and might be able to try out that hexacopter - even though the weather
Is quite cold now:(
Also on 11th of October - later in the day - They send me another message which says: " A replacement will be arranged for
You via order **************885. It will be shipped ASAP once the item is in stock. After shipment, you will receive shipment
Notification. Pls wait and check. Thanks".? Back in stock? Back in bloody stock? Obviously didn't have them to sell in the first place and yet they still have them
For sale on their website.
October 16th Still waiting...