John S.

Stay away. If you have a resume right now, it is likely much better than you will ever get from them.
1) You are promised communications from the writer to understand your field -- nothing like that. You send your answers to the form and you get a jumbled version of your original resume. It is full of typos, out of context and sentences that mean nothing.
2) Promised writers in your industry. These writers are not in any industry, and not even in the U.S. Non of them have a last name on the signature line, Their English and wording is either not their native language or is from a different country. Example. After being blown away by how ridiculous the first draft was, I complained and received this answer: "We appreciate your escalation, as we do want to ensure you're solely receiving the highest caliber of service with our development process. While our services are non-refundable, we do want to propose an alternative to better meeting your specifications moving forward.

We've reassigned you with one of our senior-most writers on staff, transferred the entirety of your order (including communication), and generally ensured that they were as aware as possible regarding the specific requirements of this order. The net result we are seeking is a project that is wholly reflective of your specifications while maintaining a great balance in terms of market performance." Signed Sean (no last name).

The next writer was not any better.

It appears to be a computer generated, or at least computer-driven system. They do send you everything perfectly on time, but its a bunch of junk. It seems that it is up to you to correct them back and fourth until you either give up, or they get close to the target. If your resume is half way decent now, it will only get worse and will cost you lots of time and money.

I can go on and on, but need need to go work on my resume and get it right with a local writer who is an actual human being and has a phone, knowledge, good intentions and pride in the work.

Shame on Glassdoor for being affiliated with this service.