This company will say and do anything to get your money and will not refund anything even when it's their fault. Do not trust them and do not do business with them. I see a bunch of 5 star reviews on this company and I am sure they are all fake. Do not be fooled. You've been warned.
Dear John S,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the SKU item number and order number of the order you refer first?
Did you sent the photo/video evidence of showing the exact problem to cservice@banggood.com?
Please do not worry. We will offer you the best solution after checking the photo/video evidence.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team