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john s.

Contributor Level

Total Points
84

1 Review by john

  • PickupFlowers

6/9/15

Fraud Alert - this website, www.pickupflowers.com, is a bona fide internet scam. They have a rating of "F" from the Better Business Bureau, with numerous unresolved customer complaints and claims. I ordered from this website and fell into the same trap as the 100+ other reviewers on this website. I did not see this reviews on this site before I placed my order. Unfortunately, they are true and all describe their standard business practice. I am in the process of filing a fraud report with the FBI, as one other poster suggested. Basically, once they have your money, your product will not get delivered; or, it will be delivered weeks late with a poor quality and poor value substitution, with claims by the company that it is acceptable by their policy. The company has numerous "customer call numbers" for different regions of the world, and all customers experience the same thing; a service representative never picks up, and you are sent to voice mail; they never return your message. In addition, I sent them numerous emails trying to resolve them not delivering the flowers I ordered; they responded the first time with a "we will look into this and respond via email within 24 hours." They never responded to that email, or the numerous subsequent emails I sent asking to resolve my issue. Finally, I attempted to use their on line "chat customer service." The chat room service agent assured me that the issue would be resolved immediately, which obviously never happened. The website, www.pickupflowers.com, has a "service agent" calling herself "Betty" who monitors these consumer complaint boards, posting fake company responses assuring sympathy and that the matter will be resolved with 100% customer satisfaction; again, it will never happen. Obviously, the people fronting this business are making a profit run until the FBI or other agencies can gather enough evidence to shut them down. Avoid and warn your friends and family; the 100+ customers on this site sharing the same consumer victim story may never be compensated for their loss; however, it may prevent others from their consumer fraud or eventually shut this site down.

john Has Earned 4 Votes

John S.'s review of PickupFlowers earned 4 Very Helpful votes

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