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John S.

Contributor Level

Total Points
80

1 Review by John

  • NoMoreRack

10/31/13

I placed an order, received an email that my order had been delivered. Per FedEx it was delivered to a New Jersey address. I live in Washington State. You cannot talk to a live customer service rep to get a resolution. It has been over 24 hrs and all I've had as the canned reply of we're looking into it. Time to contact my bank to cancel this transaction since its obviously fraudulent as well as contact my state attorney general's office. Strongly recommend you not buy anything from this site!

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Vincent D. – NoMoreRack Rep

Hi John S.,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

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