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Lets see the offer
A real scam. If I was not a deligent persistant person I would never have recieved what I ordered. They sold me a sauna that was on price including shipping and tax. Then after charging my account they called and said they could not ship it tp me because they would lose money? Not kidding. I said refund my money and they told me I would have to go to customer service. Then they called me and tried to negociate a delivery charge. I called the department of State got the Illinois Consumer affarirs made a formal complaint and called back with my complaint number and they lowered the delivery fee if I would recind my complaint?
They are complete ripp-offs and are in Joliet Ill. I can only hope that the department of consumer affairs follow up.
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John,
None of our prices listed in Red as the current sales price include shipping. We do custom rate quotes based on the size of the product and the distance the freight must travel. We pay all of our freight carriers and that cost is reflected on the purchase price of the transaction. Sometimes very large shipments require additional fees. Our salesman would not know exactly what the cost of freight is and that is why someone else called you to inform you the actual cost of shipping. I am glad you were able to negotiate a cheaper price, but I assure you the sales price never includes the cost of shipping.
Thanks,
Artie