I recently placed an order with Organic Creations. Overall, I was pleased with my experience. The website told me upfront the order would not ship for a minimum of 4 days. I believe it shipped on day 5. When the order arrived, they had accidentally sent us 2 bottles of NaOH rather than KOH. I sent an email and had a pleasant and courteous response within 10 minutes. Within the hour we had agreed I still needed the KOH which was immediately shipped and arrived quickly. The remaining items in our order were well packaged and we think very nice quality. If I had read this site first, I never would have ordered from them. Luckily I didn't as I plan on ordering from them again.