John S.

Stub Hub was unwilling to stand behind their FanProtect for buyers and violated the number one reason for their business, trust. The event I bought tickets for was cancelled and rescheduled for another date and another venue. The original theater (the Fox Theater in Atlanta, GA 3,000 plus arena) and my reserved seats (orchestra pit 2nd row center!) were the highlight and I bought based on that fact. The new venue is a ballroom (The Egyptian Ballroom, 300-400 people) in the same building and it is now General admission? I paid over a $100 per seat ($ 477 with fees) for 4 tickets. Tickets have gone back on sale for $ 50 dollars and will not sell out. I cannot resell for half of what I paid. Upset is an understatement.

Read the guarantee:

Stub hub FanProtect for Buyers
Summary of StubHub guarantee to Buyers:
You will get your tickets in time for the event
Your tickets will be valid for entry
Your tickets will be the same as those you ordered
If any of these things do not occur and you comply with applicable policies and timelines, we will find you comparable or better tickets to the event, or offer you a refund or FanCode for future purchase

NO restitution offered. I am screwed