When I had an issue with a seller, this company washed their hands of the process and told me to dispute it with my credit card company. I believe there is an obligation when a company acts as an agent in a sale. They get paid, therefore they have a stake in the game, I will stay away from this company and let everyone I know to do the same.
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.