John O.

Extremely dissapointed in the function of software. Difficult to use and when I went back to check status of return, kept recieving message "no account exists for this SSN". Managed somehow to get back to my account, onl; y find both federal and state returns were rejected due to lack of proper e-signature, even though I followed directions for getting PIN. I tried logging in again to revise return, but could not. No phone number nor could I use their email account since I could not log in. I was charged $39.95 on my credit card for the State return and could not file. I did print out the return which was not on a form, so I had to manually transcribe to paper forms and file both Fed and State through the mail 1 day before tax deadline. This site should be investigated and those responsible prosecuted to the fullest extent of the law.