John M.

I have been a loyal SM customer for many years. Their hosting was great until the new version came out. I call it the "New Coke". New look (worse) and leaves you craving the Classic Coke. Converting to it takes months of hard work - which they demand you do for them.

Then they started e-mailing photos of themselves with every support e-mail. NOt just photos of themselves. No, they are so ashamed of how they look, that they paint their faces with religious imagery. I don't appreciate them sending these into my home. I pay them for hosting my photos, not promoting their religion at my expense.

Their support used to be excellent. Their hosting used to be excellent. They used to operate in a professional manner. Those days are gone. Too bad they are wanting to self-destruct.

They need to go on some serious customer support training courses, and learn what corporate professionalism looks like.