John L.

I have been a Choice Hotel member for several years We go to Bush Gardens Williamsburg several times a year and always stay at the comfort inn on bypass rd. Well this trip we were taking another couple with us and needed (2) rooms. So I decided to call the number on my membership card to book the rooms and get the price with the AARP discount. After talking to the customer representative she quoted me a price of $65.00 a night for Thisday, Friday and Saturday nights. I questioned her several times about the rate as I knew that it should have been more for the two weekend nights. So I had my wife call directly to the hotel to ask them about the rate and I was right we would have been charged about $141.00 for the Friday and Saturday nights. More then double the rate quoted on the phone which was also more then the website rate of $109 a night. So we called the membership center and talked to a supervisor and they were going to start an investigation and listen to the type of the call. So after they did that they told us they were doing a second investigation and would get back to us but mor then likely not until after our trip was over. I was also told that if we stayed at any chioce hotel if the rate was more then the $65.00 we would be given that rate. Well they did call on Sunday as I was driving home. Guess what now the story was that since we didn't stay and the Comfort Inn and stayed at another Choice Hotel they wouldn't credit us with the difference in the rate and would only credit me with 2000 bonus points which amounts to about a half a nights stay and combined with the points I all ready had would now give me a free nights stay. We stated that this was not a fair compensation as there were two rooms and fell that I should have been refunded the money we were told we could get no matter what hotel we stayed at. I feel that by not settling this before our trip they were still not going to get the compensation we were promised. There has never been a problem with the rooms at the hotels.
John Lang

After reviewing my most recent credit card statement I notice a $12.95 charge to freeshipping.com. I then called the number listed and found out that I had been paying this fee since July 2015. I had only bought one item on ebay and had no idea I had signed up for this service at that time or that there was only according to the company representative ( who was very nice) only a 7day trial period. I never ever received any information from freeshipping.com about the company or any of the stores that participate in this program. I believe that i am only being refunded for this past months fee while I believe I should be refund for most of it as this company sends no promotional material to the consumer as to how to use this program. So for those reason I feel that both myself and more then likely 10's of thousands of consumers have unknowingly signed up for this service I will be making a call to the Maryland Attorney Generals Office in the morning. Also to the best of my knowledge I never received a welcome email or any other materials from this company and just now when I canceled the membership did i know what my member id was.
I urge anyone who feels the have been defrauded by freeshipping. Com to call the consumer protection division of their states Attorney Generals office.

Sincerely,
John L.