John L.

To everyone thinking of booking via EconomyBookings.com, I would advise you to read my story before sending money their way:

I first wrote to Kristina (*******@bookinggroup.com) from Economybookings.com on 3 May 2014 after a trip to Italy. Today, the date is 25 August 2014. She has constantly told me that investigation is still pending, but 115 days later I am still in the dark as to what went wrong with my booking. To add insult to injury, I have been charged an extra EUR 137 from Europcar Roma.

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RE: Europcar reservation numbers #******* & #*******

We would like to file a complaint and a refund request of EUR 114.00 see below and attached:

WE DID NOT GET THE CARS WE ORDERED

On 15 April 2014, we reserved two Fiat 500L 1.3 (or similar) vehicles online (one for each reservation number), 5 days before our pick-up on 20 April 2014. We had initially reserved two Fiat Panda 1.2 (or similar) vehicles online on 23 February 2014 but subsequently amended both bookings to the Fiat 500L 1.3 (or similar) because the Fiat Panda was way too small for our requirements.

On 20 April 2014, upon arrival at Europcar Rome Termini Train Station at 12pm, your employee Mr Paolo told us that the system had completely disregarded our Fiat 500L 1.3 booking amendment. In addition, Paolo said that there were only Fiat Panda cars available at the carpark, and if we wanted a larger category, we would have to bear a materially increased cost.

This caused us immense inconvenience, as we had to squeeze SIX adults and SIX 100-Liter hardcase luggages in two tiny Fiat Panda cars for 3 days. This would not have happened if we had received two Fiat 500L as per our order.

WE WERE CHARGED TWO GPS SYSTEMS BUT ONLY RECEIVED ONE

Our bookings clearly included TWO GPS Navigational systems (one for each car), which we had prepaid online, but upon pick-up, Paolo told us that our bookings only entitled us to only one GPS and that if we were to request for a second GPS, it would cost an extra EUR 30.

Paolo coldly told us to make do with one GPS, as he assumed we were going to be travelling together, which was a wrong assumption. We frequently split routes and one car could only rely on Google Maps on iPad to navigate, which was ridiculous, as we had paid for a GPS. Again, this clearly would not have happened if we had received TWO GPS navigational systems as per our order.

WE WERE OVERCHARGED

We have been charged a total of EUR 210 per car for use of each Fiat Pandas. According to our rate details sheet, a car with GPS costs EUR 168.29.

As you can see, we were overcharged by EUR 42 per car (overcharged by 25%) excluding the GPS overcharge for 1 car.

We insist that we are refunded the following amounts to the respective credit cards:

Res No. *******: EUR 42 refund

Res No. *******: EUR 72 refund (including GPS which we did not receive but paid for)

It would be useful if you could reply a response to us by next week (9 May).