Added the 'white glove' delivery service - it was a joke - delivery men could not get out of my home fast enough - had to tell them 3 times where to locate the chair (1 room, not difficult, but they just wanted to drop and run). No instruction how to use the chair. The $185 spent on the service was wasted - knowing then what I know today I would not have not signed up for it.
PS - the chair is great; very comfortable; multiple, almost infinite reclining postions; well constructed.