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John K.

Contributor Level

Total Points
110

1 Review by John

  • BikesDirect

2/26/10

Anyone doing their homework will see that Bikes Direct has the best deals anywhere on bikes. In my quest, I decided on the Motobecane Le Champ SL Titanium road bike. The bike cost me $1,999. I compared it to a virtually identical (same frame material and design and same Ultegra 6700 parts, similar quality wheels etc) bike sold by MOOTS at just over $7,000.

I struggled in trying to decide between the 56cm and the 59cm frame... seemed my measurements put me in between these two for the theoretical "perfect" fit. I ended up choosing the 59cm. I'm 6'0" tall with 34.5" inseam.

Bike arrived 4 days after placing the order in perfect condition. I assembled the bike and put it on my trainer to fine tune the fit... then realized it was just a bit too big (long in the TT). Now I was a bit nervous as to how BD would handle my request to swap it for the 56cm size... the normal fears of buying something expensive on the internet.

Well, if they could have handled my request any better, I can't imagine how.
-First, they picked up on the first or second ring when I called.
- Second, they gave me absolutely no hassle whatsoever with my request to swap bikes.
- Third, they saved me about $100.00 in UPS cost by charging me $40 and emailing me the bar-code label (going directly to UPS would have cost $139 for the same ground shipping).
- Fourth, they didn't even wait until receiving the returned bike before shipping out the new one... this certainly Exceeded my expectations... they simply waited for the UPS tracking status to show that the returning bike was on its way and then shipped my new bike out to me.
- Fifth, they didn't charge me for shipping the replacement bike (which I would have thought was reasonable since the fitting error was really more my fault than theirs).

Bottom line from my experience... not only are their deals INCREDIBLE on bikes... but their Customer Service is Absolutely Top Notch. LOVE dealing with an outfit like this one... I will definitely be recommending them to friends and would buy from them again in a heartbeat.

05/03/10 Update: I've put 500+ miles on the bike in the last 2 months and continue to love it. My 22 yr old son bought a Windsor Fens from BD a few weeks ago and is really enjoying that bike as well.

John
Michigan

John Has Earned 10 Votes

John K.'s review of BikesDirect earned 10 Very Helpful votes

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