John J.

Digital River is awful. Avoid them if you can. I bought a Lenovo laptop from them but the laptop didn't work. Digital River tells me I have to get a refund and the process is as follows:
1. I contact Lenovo and get a return code under their warranty scheme.
2. I give the return code to Digital River.
3. Digital River confirms the return code with Lenovo and then collects the laptop from me
4. Once Digital River has collected the laptop from me they give me a refund.

Everyone is doing their part except Digital River. Lenovo gave me a return code straight away. I gave the return code to Digital River. Digital River won't contact Lenovo to confirm the return code.
At first they tried telling me they contacted Lenovo and the delay is with Lenovo, however, Lenovo are adamant Digital River have not yet contacted them. Lenovo say all Digital River have to do is send an email and Lenovo will approve it immediately. Digital River now accepts they have not yet sent the email to Lenovo and claim they will prioritise sending the email with their supervisor. It's been over a week now and they are still delaying sending an email to Lenovo to confirm the return code. When I asked to speak with a supervisor I was told a supervisor will phone me. I am still waiting. Its pretty obvious Digital River are delaying giving me a refund for as long as possible. My recommendation is save yourself a nightmare and do not buy from these crooks.