John G.

The support on this site is f***ing terrible. Automated response after automated response. Here's my story. Over two months ago I signed up to use this site as a freelancer, I've made decent clients and a decent amount of money... but they won't give me that money. I put in for my first withdrawal, for this they have a 15 day waiting period for new freelancers, I get that, whatever, I waited. All of a sudden 15 days later, without reason, that transaction fails. Next I put in another withdrawal, still being patient. 15 days goes by, I'm looking in my account, nothing. Then I'm told I have to wait another 12 days for the withdrawal. If you're keeping count we're at 42 days of waiting to withdrawal a small amount of money. All the while I'm trying to explain this to support, asking politely what I can do to expedite the process, receiving these BS copy/ paste responses. Which brings us to this week, when suddenly on the day my withdrawal was supposed to come through I receive an email telling me that they've chosen to "limit" my account and I'm unable to make withdrawals. At that point I'm p*ssed, but they still have my money so I do what they say and send a scanned copy of my license, a scanned copy of proof of residency, a photograph of myself holding my ID. Then apparently they are trying to get in touch with my clients to see if I'm a real person. So my clients are getting these messages claiming the person they're working with may be, what, some kind of fake account? Tarnishing my reputation with the people paying me. Wish I had read some of these reviews before signing up.

Keep in mind I pay the subscription and they've made commission off every one of my projects. Leaving this review up unless all this bullsh*t gets resolved.

UPDATE: This whole process is making it obvious to my clients that this site is a scam and they aren't willing to put up additional personal information to get "verified" on the site, so it looks like this bullsh*t site is keeping all of my earnings for the last TWO MONTHS. Can't get in touch with them in any capacity other than the threatening messages they keep sending saying that if my clients don't complete this process soon they're keeping all the money in my account.

Update II: So now that my clients aren't willing to comply, Freelancer has taken the money out of my account, punishing me THE ONLY ONE WHO HAS COMPLIED and refunded my clients for the work I've done. Here's the catch - their accounts on the site are frozen too so that money is trapped in there. Now if they want to get that money back to me, they can't because they can't withdraw from their accounts. All the while the site is refusing to even get in contact with me anymore.

STAY AWAY - BEWARE