John F.

Booked a flight from Birmingham to Aberdeen return, on confirmation, I realized that I had made an honest mistake on the return flight (needed to amend my return date), I phoned the customer service (10min after the booking and 48hrs before I was supposed to fly) only to be told the additional charge for the amendment was £227 which was more expensive than the original return ticket, when I told them it was unacceptable and wanted a refund, I was given the usual T&C and that it was not refundable.

So now someone else will get my seat as I can no-longer fly which means they get double profit - for me it's not about the money but rather the principal, it amounts to day light robbery, while I cant fault the staff, the Cheapoair policy is a joke. Penny wise pound foolish... never again will I book through you.

Btw - I went to the airline direct who was willing and refund me the cost of the airline ticket, at least they take customer satisfaction more seriously... I will be booking directly with the airlines in future definitely not Cheapoair... should change your company name to Cheaposervice...