John D.

I have purchased 4 chrome tablets on Groupon. Two were delivered on-time and the other two were never mailed out. I have to call few times to Groupon Customer support team and explain my situation. The support team is from a different country and never truly understood the issue. Few days later, I was so fed-up and reached-out via email and the customer care person said, the product was shipped but they will issue a credit since it was so delayed etc and it was a gift from Groupon and keep the tablets.

The story never ends, I got the package and never opened it. And I was looking for my money and it was never credited to my account. After several follow-up with team, they came back and said they messed up in their response and I need to return the product. So I have mailed the product back to them. On their website it shows they only credited me for a single chrome tablet and not the second one. When I reached out to them via call center it was a disaster again. Standard response that they are still processing the package. Indeed, it is all in one packet.

Surprise, I got an email from Groupon while I am debating with call center rep that they never shipped the second item ( my bad, I never opened the package) and they will try to process another credit. I informed the rep the same but she still thinks that there is another package to be received from no-where. Gosh, it is such a mess and still I did not receive the credit for both items approximately, $89.

Groupon service used to be very good few years ago and very responsive and not anymore. I will never ever shop on with them. No matter how good the deal is. I have no faith that I will receive my credit.