John D.

Our company needed a map illustration/perspective drawing done and decided to try out one of the illustrators from Fiverr. The person we placed the order with had really good reviews and his portfolio seemed pretty good and he was confident that he would be able to deliver what we needed based on the examples I provided him. I was very specific in the style and detail of drawing that I wanted and also sent him examples. This was a custom order and turned out to be more costly than I expected, but I still went with him trusting that he would deliver.

When I received the first draft, it was nothing like the quality and standards that I expected. I was so shocked and disappointed. The style of drawing looked nothing like the examples I showed him, the perspective was off, colors were all wrong, and just the level of attention to detail wasn't there.

I attempted to provide very clear instructions on the revisions that I wanted to see changed on the illustration, but the results kept getting worse and worse. I also felt like he didn't put much effort into making the changes and just the quality of work was horrible.

I felt like this illustrator should not have agreed to take on this project if he wasn't comfortable doing these types of drawings.

This was my first time using Fiverr and overall, I'm extremely disappointed and frustrated and I don't think I will trust using Fiverr again.

After filing a complaint and disputing this case, the Fiverr customer support team was completely useless. It took them 1 week to respond to my request and they didn't do anything about it.