Incredibly bad. I don't understand how some people are saying they have good customer service - in my experience they have zero customer service. I have not received replies to several of my emails asking about order status (which ended up being several weeks late - no help at all from CafePress.) I hope even just one person reads this and decides to not order from these borderline criminals. I have ordered countless items through the web but this has been by far my worst experience. Never again will I order anything from these people.