John D.

http://www.yelp.ca/biz/deal-find-toronto#hrid:JvjLSnZN7oadcPoeYKOrNg
Dealfind continues to disappoint consumers with its extremely poor post sale services, and misleading marketing tactics.

I hardly believe their business model is legal. I am eager to know any consumer protection associations that can help victims like me.

I purchased a few vouchers from the website. The vouchers clearly say "Expires on: no expiration date", "the promotional value expires but the amount paid never expire".

My vouchers were purchased a couple years ago but I have never had a time to use them. As they clearly say the voucher will never expire, or at least the amount paid will never expire, I did not mind them too much.

Recently I phoned a merchant for 1 voucher and realized it had already gone out of business. Another merchant with a phone that is not in use.

I phoned Dealfind on Nov 11,2013. A representative called Jessie handled my case. She refused to refund the original amount I paid for the vouchers, a total of about $100 to $150. Instead, she offered a $5 promotional credit on their website. She repeatedly referred to a "refund policy" that is nowhere to be found on the voucher. Their fine print at the bottom "Legal stuff we have to say" did not mention anything about a 240 day expiry for the original paid amount either.

This is a scam. The company has no intention of retaining customers. Their business model is to pocket the money and leave you hanging. They don't honor the service you paid for. Even worse, they won't even refund the original amount you paid when they can no longer honor the services.

They took $100 to $150 from me and provided no services. Is this even legal in Canada?