John"John D." D.'s Profile

This is a letter sent to AT&T Corprate Headquaters. It summarizes their sevices.

To Whom It May Concern:

I wanted you to know that I will be canceling my phone and Internet services provided by AT&T for the following reasons:

1. I will no longer deal with India customer support,
2. Your Internet is too slow, and I have the Pro version,
3. Your office hours for customer support are unacceptable.

I tried to upgrade my service with you and all I got was the run around with a bunch of automated questions. Then I was given an automated response stating that your offices were closed.

WOW! has customer service 24/7, you speak to a human being, and they are from America. As you know, Consumer Reports latest issue rates your business quite low and WOW! gives more for less money.

With the customer service you provide in conjunction with the Consumer Reports article, I am confident that I am not the only individual who will be switching providers.

The product is good but customer service stinks. Try calling for help and you'll get India that will refuse to give you an American agent. Then they try to sell you additional customer support. I have a $1500 Dell and cannot get America to help me so I'm going with Apple.

This is a great place to get reviews and get free software. I recommend getting the free version of Tech Tracker produced by Cnet. Everytime you turn on your computer, this progran scans your computer and lets you know if there are any updates to the software you have on your computer. If you put your computer in sleep mode, you can scan manually. It will also automatically send you an email for a link to update software. GET THE FREE VERSION.
There are literally thousands of free software programs available, and Cnet has centralized them nicely on their site for your convenience. They will also tell you which are the most popular and which have been rated the highest and lowest.

This is a company that has medical supplies, such as, CPAP machines and oxygen producing machines. Stay away from them because they are a billing nightmare. They double and triple bill your insurance company and still send you bills the insurance company paid. It took me 7 months to staighten out the mess they created, and they have done this on more than one occasion.

This is a very convenient program, and I would recommend it. The older version is a bit better in that the newer version has problems with accessing banks and some other sites. You will have all the ID and password information there, but it now takes more steps to get to some sites. The older version took you to the site with one click. Also, everything is encripted so you do not have to worry. Lastly, it is not currently compatable with McAfee but this comes as no surprise knowing all the problems McAfee has.
Go to Cnet.com and you can get a free version but the free version only permits you to use approximately 10 passwords and IDs. If this is all you need, go for it at no cost to you.

The customer service for this company is horrendous. You will get India, they will not understand your problems, they will try to sell you a service plan for $169/year, and they will refuse to connect you with America. The product lets viruses through and, when you try to get clarification regarding how to remove them, you get India again and another sales pitch. I had a 5 year subscription with McAfee and cancelled it.