John B.

I ordered my glasses, and they were shipped within 3 days, which really surprised me. The only problem is they shipped the glasses via USPS First Class. After waiting a week with no updates to the tracking number, i called customer service. The rep was extremely helpful and said they would send an inquiry to USPS and if the package doesnt move within 48 hours they will make a new pair of glasses and ship them next day air ups. Well you guessed it, warby sent the next day air glasses 2 days later. The quality of the glasses are superb for the price you pay, and honestly they are pretty much equal to MUCH more expensive glasses. This probably due to the fact that the whole entire glasses industry is essentially a monopoly with almost all companies being owned by one larger parent company which raises prices. Warby is owned by this large company so they are able to sell glasses at reasonable prices. Anyway i highly recommend Warby Parker, and if you have any problems (including shipping speed) call up customer service because they will be extremely helpful.