John B.

I sent my passport to renew on tuesday and I had an international flight on friday. They said I should get passport by thursday. I never got a phone call from them nor an email other than they received my passport on wednesday morning.It; s saturday and I have not received my passport as promised for thursday or friday. I called numerous times only to get conflicting information from different people. On friday I spoke a a man who said he had the passport in hand and that I would pay more for saturday shipping which I did and I never got my passport. I had to cancel my vacation to Europe and had to pay cancellation fees for the airfare and lost money on reservations at the hotels and tours I already paid for! Awful service and truly a scam>>>>Never use this company!