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John B.

Contributor Level

Total Points
85

1 Review by John

  • Groupon

4/4/15

I purchased from Ideel and thought I was getting a good deal. When I received the merchandise I could tell it had been previously sold and worn. I called customer service and they were super rude, for no reason because I just was inquiring about their return policy. I was informed that the merchandise I purchased could not be returned and I was "stuck" with it. Best to buy from other sites like gilt.com and ruelala.co. I've never had any problem with the other websites.

Tip for consumers:
Best advice I can give you is not to shop here

Service
Value
Shipping
Returns
Quality
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DeeDee L. – Groupon Rep

Dear John,

Thank you so much for taking the time to reach out to us on SIte Jabber. I am sorry to hear you received a damaged item and were not promptly assisted in a return. I assure you we would never intentionally send out a used and damaged item.

I am happy to assist you in setting up your return. Please send me a message with your order number or registered email address and the exact names of the damaged items.

I look forward to hearing from you so I may resolve your concern. I again apologize your issue was not immediately addressed.

Best,
Jason Faria
Director, Customer Service

John Has Earned 5 Votes

John B.'s review of Groupon earned 5 Very Helpful votes

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