We order a standing basket for a funeral on 2/6 for a graveside service the next day. We were assured they would be on time. Of course, they never showed up. My wife's mother ended up with no flowers at her funeral. Stay far away from this company. Our "Sympathy Advisor" was a girl with bad English reading a script in a foreign boiler room. They have offered a full refund, but there are so many complaints on the web about a refund not going through, I am contacting my credit card company.