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Ordered a set of wheels 7/1 was told it would take 1 1/2 - 2 months to receive, ok, I knew manufacturer was out of the at this time. Received wheels 8/19, wrong bolt pattern sent, had to take pics of car vin plate, label on boxes, un-box all wheels take pics and send copy of signed RMA. Still waiting on return shipping labels, was told I would receive them shortly on 8/22,5 days ago! They won't send correct wheels until they see that UPS has picked them up. Called them today said they were working on the problem ad the lables would be sent. I have sent many e-mails left phone messages most unanswered. Don't know what to do, thinking of contacting my credit card company and cancelling payment if that can be done. I have ordered from them before and never had a problem, returned one item that didn't fit with no problems?
Tip for consumers:
Be careful ! Ratings should have a no-star rating for this company !
Joe M.'s review of CARiD earned 4 Very Helpful votes
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DON'T BUY FROM THEM, PARTS ARE NO GOOD, RUTURNS ARE NOT ALLOWED. IF YOU ASK FOR A RETURN A...
Dear JOE M.,
We are so sorry to hear that the incorrect product has been sent to you. We definitely understand your frustration and will take the appropriate actions if you need assistance. Please get back to us with some account information so we could look into the order as soon as possible. You may simply reply to this comment to be assisted.
Your time and cooperation will be greatly appreciated.
Sincerely.
Consumer Relations Department at CARiD.com