I have been ordering outfits for my girlfriend for over a year with ZERO problems. When you sign up for VIP you have to be smart enough to set a reminder on your calender to either order or log in and simply click one button to skip that month. After reading the reviews on this site it appears that most people lack the organization skills to be a VIP customer. To all of those dummies I have message: Go get the same quality stuff from LuLu Lemon for three times the price!