Ordered Prada shoes Tuesday about 6 pm. FedEx tracking filled package from Torino, Italy to augusta georgia Thursday morning at 9 am. The budiness is in Italy so website chat may not always be fully staffed. I had an order using a debit card and cancelled it and the funds were back in my account in a matter of minutes. No scam. Shoes are not fakes. My experience with them was fine. Most complaints are about out of stock items, etc. which is just something that is going to happen with an outlet type business.