Joe F.’s Reviews of WeddingWire & more

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Wedding Planning

“Look, I am a vendor in the business for 27 years”

12/10/14

Look, I am a vendor in the business for 27 years. I have NEVER had a complaint or refund due to my service. BUT if I happen to work with a client that may have an "odd" perspective of a successful event, it shouldn't mean they have the right to make me look or sound unprofessional. Perspective is everything. Most reasonable people understand the meaning of, "poor service. Lack of professionalism... terrible vendor. Etc..." Some, believe it or not, DO NOT. If I as the vendor, and 99% of everyone at that event KNOWS it was a great time... and the pictures and videos reflect that, well a customer should not be able to make negative comments on line regarding details he or she may not even know facts on. Especially while he or she is laughing and having a blast at that same event. Wedding wires options to dispute are simple... and not favorable to vendors... response time is slow, and unless you are paying premium dollar, they really aren't interested. Oh, and I have NEVER booked an event from the Wire... Don't need it... Didn't need it... wish I never signed on.

Tip for consumers:
Be careful what you read. Perspective from one individual is not always LAW. Do check around for more sources on vendors background than what is on the Wire....

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Lauren S. – WeddingWire Rep Over a year old

Hi Joe,

Thank you for your comments. WeddingWire has a very strict review policy in place, which does favor either the vendor or the client. We require that each reviewer provide proof to verify his/her review, which will be obtained during the Dispute Process. If a reviewer is not able to verify his/her review, it will be removed from WeddingWire. This is in place to avoid having fraudulent reviews posted on WeddingWire.

In terms of the content of a review, WeddingWire is a neutral third-party and does not go into the content of a review (as long as it does not violate our Terms of Use). As you mentioned, it is necessary to be careful what you read and that perspective from one individual is not always law, which is why we also offer the option for vendors to respond to a review and provide their perspective on a situation.

If you have any questions regarding a particular review on your account, please feel free to contact us at support@weddingwire.com and we would be happy to look further into it!

- Lauren