Joe B.

I recently purchased a sport item (archery bow) from the US. Over the years I have purchased many bows from the US which was always shipped via USPS. This time the parcel size was 1" larger than allowed by the USPS service I normally use and signed up with ComGateway, who indicated they can ship the particular parcel size. 4 days after the item arrived at the ComGateway facility I received an e-mail stating that the item is 'prohibited for international export'. Their website does not list the item as being 'prohibited', nor can I find anywhere stating that archery gear are prohibited, and now the item (worth over a $1 000) is stuck at their facility. The only way you can contact them is via 'Live Chat' which always seems to be busy, and by email. Getting an email response takes 1 to 2 days and after playing email tag for days now I am no closer to finding a resolution to the issue. I've never had so much trouble shipping an archery item from the US and would not use ComGateway again. Stay clear, there are much better shipping options available.