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Joe A.

Contributor Level

Total Points
81

1 Review by Joe

  • Everbuying.net

6/7/14

I don't know what has happened to this company. It used to be quite good. Now it's a lottery if you receive what you bought, whether it will work or be defective. Worse still, their customer service dept. has recently begun routinely lying in attempts to make excuses e.g. "it's out of stock", "it's back in stock", "it will be shipped this week" followed by "we're still waiting for stock". When then asked why they told me that they had it in stock if they didn't - 'silence'. They now won't honor their own promises. After their out-of-stock/back-in-stock/but-not-really fiasco, I bought a different model which they assured me was in stock. It has a host of problems. When I told Everbuying about them, someone named 'Denis' wrote back saying "Dear Joe, Thanks for your message, Please send me the picture of it, We will give you compensation when we confirm that, Best Regards Denis".
That was on 21/May/2014. Since sending the photos, Everbuying have again gone silent and have not even had the courtesy to reply to my emails. I tried submitting another ticket in the hope that someone else might do the right thing - but that too has just been ignored. I don't know if this change is due to financial difficulties within the company but I won't be taking the risk and I won't be buying from this company ever again. There are many other online retailers, so I would advise others to not take the risk either.

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Mira L. – Everbuying.net Rep

Dear Joe A.,

Thank you for taking your time to write your review. I want to offer my sincerest apologies to you for the issue.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell so the customer can contact us for the exchanged. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order. Thank you for your understanding.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com

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