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I ordered a beautiful dress from this website, it was simple quick and easy. Shipping was fast. I was lucky enough to get free 3-day shipping that day so that was a plus. The dress was exactly as described and true to size. Overall I had a nice shopping experience and would shop there again.
I clicked on a link that said 10 dollars off your first order. When I got to the site it said it would automatically be taken off at checkout but it didn't and charged my card full price. I tried to contact someone through phone but they only have an answering service who might get back with you in 1-2 business days. I tried to email still no response. Do not trust these people with your money or your clothes.
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I like to buy things in this store, everything is always of high quality and quickly, I am 100%...
Hi Jocelyn, I'm sure our Customer Support team has gotten back to you via email. It typically takes 24 hours. If you have not received a response, please contact me directly. We appreciate your patience. - James/CEO thredup.com