I wonder if the video professor is involved with Lumosity. The idea is good, but customer service stinks. I have been locked out of my account, they have no telephone numbers, and I now have 4 ticket numbers trying to find out why. I paid $80 for a year, but here it is July and I am out. From reading the reviews, I expect I will have another $80 taken from my cc and nothing to show for it. I am frustrated and angry at this treatment! It is nothing more than a scam to get your bucks.