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I ordered 2 vanities and 2 toilets. Wayfair sent me a confirmation shippment of beg Nov for the vanity. I needed to cancel it and informed them Oct 20th. Instead of the customer service team working to help me they said I could not cancel and would charge me for a return. I would never use this company again. Their customer service is horrible. I spoke with one rep in the morning and she told me it would take 24-48 hours to cancel an item that wasnt on scheduele to ship for another 3-4 weeks... she said she could not get in touch with the company by phone and to wait... then when I said to cancel they sent me a spontanious and quick email the same day, within the hour, confirming its being shipped... the info was NOT a reflection of what my order status indicated. They just want to deliberately make it difficult to cancel and especially return... do not order with this company.
Tip for consumers:
I would definatley not recommend this company. Terrible customer service help and terrible customer service follow up and support. Shop at more reputable stores which allow for easy returns and no delays in shipments.
Joanne D.'s review of Wayfair earned 9 Very Helpful votes
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