Joanna I.’s Reviews of DressLily & more

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“I wish I had seen these reviews before I purchased!”

8/21/14

I wish I had seen these reviews before I purchased! I have had a similarly awful experience. I ordered a jacket for my boyfriend, who is 5' 10" and 170 pounds. He could barely fit his arms into the sleeves, however, it wouldn't have been a problem if they had just refunded me or accepted my return. They now tell me if I ship it back, they will refund me "85%" but I have to pay for overseas shipping. I have asked for the return address 3 times, but they always just say they're happy to help, and could I accept a discount instead? HORRIBLE service and website. They appear to be making thousands of dollars by ripping off people like me.

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CustomerService R. – DressLily Rep Over a year old

Dear Joanna I.

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize.

Could you please kindly give us your order number so that we can check for you?

We apologize for the inconvenience and we are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com