Joan G.

Despite my age, I take care of all financial matters by myself. For a number of years I had done my taxes on a paid Turbo Tax and never had any problems worth mentioning. That was about to change radically with my 2016 return, which I had reviewed only in my computer. The possible problems were three, whether I should submit a standard or a personal deduction (the program chose Standard without showing me the comparison), by how much I had underestimated the estimated taxes and finally, how to report the sale of an uncovered security. In all cases, the client has little choice but to blindly trust Turbo Tax extra (some $80).
Let's forget item 1. Item 2' outcome was most surprising. I had been told by Turbo Tax to pay in cash an horrendous additional amount, but a few weeks later, an IRS agent sent me a check returning me an overpaid amount of $1,500 and a corrected calculation which I failed to understand.
The reporting of the uncovered sold security was really bad. The amount of the sale had been properly enteres and a certain field marked x, but as my ulterior report showed, the report should have enclosed an additional numbered form, which it did not.
Intuit misrepresents that it maintains competent postfiling internet support. It does not. The service was a poorly run open forum, unprotected and manned by people who in my case were of limited competence and had no access to the submitted Turbo Tax material nor to tax income return being investigated The software was embarrassingly poor, of the kind that freezes, sends you away or goes back to the beginning. It was difficult to find the individual postings of my case. One of the moderators sometimes intervened with sarcastic and uncalled for comments. I had expected that they would be able to review my return, but the moderators were outside people. They needed my password to go my papers and they did not know much more than myself. I suspect that a lawyer would be needed to get the company's attention. After the incident, I searched the Web for other criticism. Do you know What? Turbo Tax is used by hundreds of thousands of people, but I found it difficult to find critiques.

I decided to accept a view of Star Wars for $4 on Roku. What a mistake it was! The registration service failed again and again to recognize my password. Then I asked for the usual email. First I got no answer. Then I took the problem to my iPhone. They sent me a email telling me that it had been more than 24 hours and I could not change my password! This was followed by two more emails. Then I could reenter my old password and it accepted as if it were new. Then I went to my Roku to watch the movie, only to get a window telling me that I was already viewing n another device, which I was not! Trying to talk to them is in vain. I have spent days trying to get my $4 and there is no way. They have absolutely no service and their computer programming is undependable. My advice: stay away from Fandango-Roku. No service of any kind whatsoever.
Two days later: I continued my efforts. I found an alleged customer service telephon. I called and a voice told me that there would be a 15 min waiting time. So I turned up my loudspeaker and waited reading. After some 20 minutes another voice came online and informed me that there were no customer representatives available but I could leave my name and lots of information and they would call me back. They never did, but THEY finally REFUNDED my $4! I personally find it unacceptable that a company which requests CC numbers as a precondition for service does not have a customer service of any kind to deal with errors and misunderstandings whatsoever and I will write to Congress and Consumers Reports. Fandango is a fully owned subsidiary of NBC and I do not understand that such a major company in the public eye tolerates this situation. Maybe it is because Fandango is making lots of money.