Jo A.

If I could rate this company less than one star I would do...
There seems to be a common theme throughout all of the reviews, the item arrives damaged and then they just leave a trail of very unahppy customer with damaged goods over and over again. After 2 months I am still awaiting for the item to arrive in one piece, I ordered a light with glass shades, the intial order arrived 3 weeks after I placed the order( I was told it would be 5 days). It arrived damaged, one of the shades with a chip in it, I called and requested that they replace the shade only, it had taken so long for the light to arrive I didnt want to send the whole thing back. Three deliveries later I am still waiting for a shade to arrive that is not smashed in a million pieces. When you call no one cares, the staff are obviously so used to hearing the same thing day in day out that they just couldnt care less. I asked today for the CS directors name as I wanted to make a written complaint, they said they couldnt give out her full name... Nicholl was the only name they were willing to provide and said it must be done via email, they didnt really respond to letters in writing... what!. I have never heard of any company refusing to give a directors name and not accepting letters of complaint.
I would advise anyone... never, ever, ever make a purchase from this company, they sell poor quality goods and when you make a complaint they just do not care... BUYER BEWARE, DO NOT BUY FROM ATG STORES!