J M.’s Reviews of Groupon & more

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Daily Deals

“Pretty bad, especially when compared with similar sites...”

11/1/10

Pretty bad, especially when compared with similar sites like Gilt & Rue La La. Ordered an item and was sent the wrong thing, which while I felt was intentional, (as despite item being available on the site, they said my item was 'sold out.' It seemed they thought incorrect item was one I might keep.) I wasn't too worried about, except that they don't offer cash back, and by the time you have the item delivered via ground and then returned, you run the risk of being outside of their window for creating a credit. Additionally, it was pretty terrible customer service and the whole operation seems fairly fly-by-night. Will not try them again.

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DeeDee L. – Groupon Rep Over a year old

Hi J: We sincerely apologize for the misshipment; while nothing is perfect, we want to assure you that we have made great strides in improving Customer Service and support over the past year. If you receive a wrong order, email orders@ideel.com and the agent will try and get you the correct item; if that item is unavailable, you will get a full refund back to your credit card. Also, our return window begins at shipment; so even the furthest of our members still have over a week to return the item after delivery. Did you reach out to Customer Service about your order? If so, please email facebookfriends@ideeli.com with your incident number, so that we can address it promptly and directly. Thanks so much for reaching out to us, and being an ideeli member.

Jason Faria
Customer Service Manager

Ideeli, Inc.