J M.

I have ordered from them many times over the years and have received pretty much what I expected. The shipping takes standard amount of time since it has to cross the Canadian border to get to me. However I have gotten all gift related items before the holidays/birthdays, which is great. The border fees are awful, but not Thinkgeeks fault. It has been worth the extra money for me since the Canadian selection for specialty items can be lacking online. Always check Amazon if they have the same item cheaper, since they can be extensive when the item is not on sale... but you do get free items with the points system they have at Thinkgeek, which is a fun incentive.
I have not had to return any items yet, so I cannot comment on their return policies. However they have always been friendly otherwise.

**UPDATE: As of January 20th, 2016 Banggood made good, and refunded my order. This took place not that long after I decided to go public on sitejabber. Take what you will from that. I will give credit where credit is due though, so thank you Banggood for keeping your word on the refund. Even if it took some time. I am going to keep the original comment below however, since it was an honest review of my experience at the time. Hopefully my experience was just unusual, sometimes things just do not go as planned. Perhaps they just have very slow service with reps who maybe are overworked? I dunno... anyway, hope the others who have posted negative reviews have positive outcomes as well. **

I will make sure to let many people know how awful this company is and to never order from them. Just in case you read these reviews Banggood HERE IS MY ORDER INFO (even though I have been in constant contact with you via email to no avail) ORDER # *******. I ordered this back in November of 2015 and it is now past the middle of January 2016. Usually I am more understanding with companies shipping out to other countries and understand some things take time, but the customer service experience has been unpleasant and confusing. The product never even left their post office according to their own tracking site they use. They are also avoiding my requests for refund now since I never received the product (a Cheerson CX-10 and the Cheerson Parts Pack). I ordered the product back in November of 2015 and it never arrived well past the 7-20 business days they say on the website. After seeing the other reviews here I am now wondering if this is a scam site.