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J M.

Contributor Level

Total Points
81

1 Review by J

  • LiveCareer

4/30/15

I spent quite a bit of time building a resume on this website and didn't figure out until after I was done that in order to print it or download it I would have to sign up for one of the subscription plans. They advertise themselves as a free resume building site and it doesn't say anywhere that you need to pay to print or download your resume - to me that is a classic bait and switch. When I did look into the subscription options, it says that I will be automatically billed after the initial period. I have been sucked into those plans before and it is always almost impossible to cancel once they have your credit card in their hands. Besides which, it is never easy to cancel a subscription once you have signed up. So, in short, this website was a complete waste of my time and effort. No thanks - I will not be giving you my credit card number to have on file.

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Laura T. – LiveCareer Rep

Hi J M.,

I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.

We make cancellation really easy. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com

Best regards,

Anna

LiveCareer

J Has Earned 1 Vote

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